Framing or Verbal Packaging is a vital skill for Negotiators and Mediators. They who frame the issue often have the advantage.

Step Four in Negotiation Process is to identify and distinguish between “people” and "substance" issues. Each issue is managed differently

Hearing is not Listening. Effective listening builds trusting relationship. Effective listening is the key to efficient problem solving.

Workplace disputes and conflicts are replete with opportunities to effectively use dispute resolution processes and skills.

Questioning skills are vital to the communication process. Effective negotiators need to ask more questions, have a purpose for each.

The dispute resolution term of consensus is used much, often in a peacemaking fashion, but the definition is unclear. Is it unanimity?

Many people conflate facts and perspectives. Effective negotiators value both and distinguish between. They seek agreement on facts.

Trust is a fragile, necessary component of any dispute resolution process. Trust starts with the you and your behaviors. Trust is earned.

I estimate that 95% of the time when people are trying to be persuasive, they are not. One reason, the persuader is not liked or trusted.

Have you examined your personality traits? How might they may impact on your communication and negotiation behaviors?