Celebrated Author John Maxwell has done a lot of thinking about strategic and realistic thinking. These are the keys to problem solving.

This is a national overview of mediating criminal misdemeanors as presented at the 2020 Texas Mediation Annual Conference.

Experienced Business Professional James Crawford emphasizes the value of respect in effective business communication.

The concept of Verbal Packaging is akin to the art of Framing. This is the practice of using terms that emotionally connect with people.

Framing or Verbal Packaging is a vital skill for Negotiators and Mediators. They who frame the issue often have the advantage.

Step Four in Negotiation Process is to identify and distinguish between “people” and "substance" issues. Each issue is managed differently

Hearing is not Listening. Effective listening builds trusting relationship. Effective listening is the key to efficient problem solving.

Workplace disputes and conflicts are replete with opportunities to effectively use dispute resolution processes and skills.

Questioning skills are vital to the communication process. Effective negotiators need to ask more questions, have a purpose for each.

The dispute resolution term of consensus is used much, often in a peacemaking fashion, but the definition is unclear. Is it unanimity?