To be an effective Persuader, meaningful involvement from the very beginning is vital according to Celebrated Author Kurt Mortensen.

An effective communicator will avoid vacuous words or phrases that have no meaning: are often mere fillers, distracting and irritators.

Emotional Intelligence is a major part of intelligence, more than IQ. Making excellent decisions need excellent emotional intelligence.

Effective communicators and negotiators recognize and avoid using target words and phrases. They realize that these irritators divert.

W

Author Edward de Bono presents Six Thinking Hats an organized way of thinking, conducting meetings and decision-making.

There is an art to disagreeing. If one learns this art, this can actually lead to agreement. Expect disagreement on perspectives.

Experienced Attorney and Mediation Paul Thaler gives advice on conducting a virtual mediation. Interviewed by Larry Ray

New managers must be developed over time with quality opportunities for learning how to manage and lead people, or how to satisfactorily res

Attorney Judith Ittig, an experienced mediator and arbitrator offers. five tips to effectively represent your client in a mediation.