An effective negotiator is "nice" AND is goal oriented. Niceness creates excellent long and short term relationships. Nice means "civil."

A wise negotiator or problem solving realizes that compromise is an art. They realize that compromising is involved in all negotiations.

Commercials provide a great guide in how to use the Laws of Persuasion. They are well researched and tested.

Values often determine character. Most (80%) of values are not chosen. Many values may play a vital role in negotiation and mediation.

Empathy is vital for an effective negotiator. Empathy is walking in their shoes; putting your head on their shoulders for understanding.

Conflict is inevitable. Instead of avoiding such, it is better to manage it directly. Conflict can have positive consequences.

Larry Ray" list of books that he uses during teachings and trainings. Fortunately, these books can be ordered directly on this site.

Up to 90% of communication meaning emanates from nonverbal communication. So, reading it accurately is vital and yet, challenging.

Illusory Superiority afflicts about 1/3 of professionals. They are overconfident leading to mistakes. Humility is the antidote.

Distinguishing between positions and interests opens the door to underlying reasons, creativity and finally, an enduring plan of action.